Absolutely shocking customer service. I contacted them following the recall for their Easter products, they offered me a voucher to which I said no and requested a full refund (as per my statutory right). They sent me an email confirming that the voucher had been sent but I never gave them my address!! I’ve made several attempts at contacting them since and I’ve had no reply. It’s disgusting. They’ve basically stolen money from me. I’ve never experienced such awful customer service and will never buy from them again.
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