Avoid this provider. My service was activated on the 12th of November, and it has been a nightmare. Before signing up, I confirmed they could provide a static IP, which they assured me was not an issue. I requested the static IP on the same day my service went live, but I still haven't received it. Last week, I was without internet for over 36 hours, and as I write this, I've been without service for over 24 hours. The person who can resolve this issue finished work at 5 PM, and no one else is available to assist, so I must wait until tomorrow morning. I attempted to transfer my service to another provider during the cooling-off period, but my email went unacknowledged by the cancellation team. Only after the cooling-off period ended did they mention cancellation fees, claiming the period starts from the sign-up date. How can there be a cooling-off period before the service is even active? They have now agreed I can leave without charges, but no clear explanation has been provided for why I can't get what I was promised. The customer service team was commendable, and I can't fault their efforts. However, I wouldn’t recommend this provider to anyone. Kudos to the advisors who tried to help, but they were limited by the company's policies. Update: I've contacted customer service and technical support, yet still no internet. I'm being given the same unhelpful advice to switch off the ONT for 30 minutes or reset the router. Everything has to go through a specific representative, who seems to be avoiding my issue since I mentioned switching providers. Last week, he assured me he'd resolve it as the head of the technical department. I paid for a service, but I'm not receiving anything.
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UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
