Absolutely disappointed with the non existing customer service. Received my much anticipated order, the monogram on my planner (which feels very cheap and not luxurious at all for a leather cover) is missing, I contact on several channels and instead of a response, I receive a refund for the missing personalisation. This was a birthday present and you have taken all joy out of the purchase. I no longer wish to own a Filofax and can say this is one of the worst experiences I’ve had with any brand and not something I expected from a “luxury” brand like yours. Will definitely look for an organiser elsewhere and advise anyone not to purchase from you.
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The Official Filofax Online Store Shop Personal Organizers and Notebooks, Organizer Diary Refills and Paper & Accessories for your personal organizer or notebook. Free US Delivery on orders over $75.00.