I'm writing for the Swedish filofax website where I placed an order a week ago. I should've checked Trustpilot first, but I was naive and thought that since Filofax is a known company, nothing could go wrong, right? At least that they would have a decent customer service, but no. They don't seem to even have one. The order confirmation was sent right after I placed the order, but after that... nothing. It has now been a week and I've sent emails asking about why there is such a delay but have yet to recieve a response. The website states that they send orders in 1-3 days and it can take up to 5-7 days for the package to arrive. It has now been 7 days and it hasn't even been sent yet! I hope they agree to cancel my order and make a refund, since now I've bought the items from somewhere else. Very disappointed, I will never buy from Filofax website again.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Official Filofax Online Store Shop Personal Organizers and Notebooks, Organizer Diary Refills and Paper & Accessories for your personal organizer or notebook. Free US Delivery on orders over $75.00.