What a shameful experience. I’ve been buying Filofax products for 25 years and have used my organiser since I went to uni. Wanted to pay £250 for a new set of products but their *overly complicated* personalised website system kept crashing. No way to talk to anyone, just a web form. Asked someone to call me so I could give them a telephone payment and got a reply saying not to use Safari and not a mobile. I was using chrome on a computer. Another heritage UK brand, lost to its arrogance, that doesn’t care about its customers. Preach on about the quality of their product and wonder why people pay a tenth of the price to shop at Amazon. You are so far behind. Very sad.
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