filofax.de

I feel let down

I am writing you to express my disappointment and anger with this product.I live in Australia and purchased an A5 Filofax Classic Organiser almost 10 years ago. It was the top of the range leather A5 organiser on the market, the cover is stamped as: Filofax Classic A5 Organiser, Italian Leather.I had much pleasure using the organiser in my psychotherapy practice for about 5 years until my retirement.As a lover of leather, I kept the organiser well oiled at all times, and to date, it looks new, except for the fact that a very thin film that looks like cling-wrap, lifted and is peeling off the surface of the cover. It is obvious that this product isn’t made of real leather! (I attach photos)I know that my organiser is no longer protected under warranty, however I believe it was misrepresented as a leather product, that it was wrongly sold as the top of the range, and I find it difficult to reconcile with the high reputation of Filofax.I contacted your Australian representatives/agents and was informed that the product was no longer under warranty and that legally only a small percentage of real leather has to be included in order for the product to be advertised as ‘real leather’.Naturally, I am not satisfied. I would appreciate a more satisfactory explanation.IMG_4360.jpegIMG_4361.jpegIMG_4362.jpeg IMG_4363.jpeg

Date of experience: Apr 02, 2023