I have to say, don't know what's going on with this company of late. Bought an a5 centennial last year (this was the 100 yr anniversary range, they did especially for their 100 yr celebrations), limited edition. The leather started peeling. I would have expected better quality for the 100 year celebrations. I contacted Filofax. Below is the response I received: Hello Thank you for your email. We advise that we have not had any other problems with the leather in the Centennial range and the Organiser is unfortunately a limited edition and we no longer have stock of this product left. Kind regards, Rachel WastellCustomer Service AdministratorI spend alot of money with filofax, I am also a part of a 3500 strong Facebook planner community so can easily share my experiences with them. This email says "we don't want to deal with you, our products are great because no one else has had any issues, so go away!". This is not how to treat your customers. I certainly will not be buying from filofax again and will actively search out other brands in future for all of my organisers. It's a shame, customer services really let's you down. I wasn't expecting a new filofax, I know it was a limited edition but I have a peeling organiser now, and am wondering if it is real leather and I would have expected something back for the fact that their organiser has already deteriorated after 8 months use. Filofax, you have lost a loyal customer, and by the looks of the reviews on here, you are losing alot more.
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