okay so I obv didn't look up Filofax reviews before ordering something because why on earth would I need to?
I then had such a bad experience I had to see if a review section existed online and came across this comically low rating!
I've had a Filofax for 15 years and LOVE it. I gifted my mum one 10 years ago and she still loves it too.
So...
- ordered a Filofax as another gift
- received order confirmation and note that said:
"Due to unforeseen circumstances & a few ongoing technical issues, we are currently operating with considerable processing, shipment & delivery delays. Please allow ample additional time for the arrival of any deliveries or requests."
that's okay, I've ordered this FIVE WEEKS in advance.
- due to the note I left it 2 weeks, but I could see the item had been sitting in the depot for over a week. I was going to leave it longer due to the delay notice but got in touch anyway to check.
- customer service advised normal delivery times 5-7 working days (which contradicted the confirmation email so I didn't need to give them all this grace period?) and the item I bought is now out of stock and I was refunded.
- their range isn't very extensive or nice anymore and most of their fun colours are out of stock. however, I saw the item I ordered was still available and was very happy and assumed there was maybe a return or delivery failure so quickly bought it excitedly.
- advised customer service but they "as per my last email"'d me and said it's out of stock :( contradicting info again...
- I picked a boring black Filofax as it's slim pickings and requested the £6ish difference to be waived.
- I got a confirmation this had been processed and 5 days later the item still hadn't been despatched lol
- customer service advised further delays it'll arrive next week
- FOUR WEEKS later, I have the Filofax... it's fine, echoing what others have said, it feels and looks cheaper, definitely not what they used to be.
I've noticed my local Rymans and John Lewis slowly fizzle out the Filofax sections and there's barely stock or fun choices anymore when I go for my refills. This followed by this weird experience is probs a bad sign.
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The Official Filofax Online Store Shop Personal Organizers and Notebooks, Organizer Diary Refills and Paper & Accessories for your personal organizer or notebook. Free US Delivery on orders over $75.00.