I wouldn't even give a single star if it was an option. Ridiculous how this company preys on people who are already looking for financial help. The $1 fee was clear, the $39.95 and when it was going to be pulled out - WAS NOT. Also, good luck trying to cancel your subscription online - I tried and when I looked up my subscriptions via my phone number, it said I had none. Hmm...then what did you charge me for?! It wouldn't let me go back and try my email instead and continued to say I have no subscription and therefor I was unable to cancel it easily like their website faq statesComplete B.S. I have emailed customer service demanding a refund and I WILL be calling their number on the next business day. I am DISGUSTED by this company. If I don't receive a full refund, I WILL make sure everyone is aware of what a SCAM this company is! I'd also like to point out that they leave the same scripted response in comments to anyone who posts a poor review, asking them to verify that they are or were in fact a member. Why would anyone want to give you any more of their information?! UPDATE: 1) Tried to cancel online, was told by their website I didnt have a subscription...yet they charged me for it.2) Tried emailing customer service MANY times...email always got kicked back saying essentially its not a valid email address or it "couldn't connect" 3) Called customer service...was initially very calm and asking simply for the subscription to be canceled.... was SPOKEN OVER many times as they tried to convince me to stay with it for at least a month...had to ask MULTIPLE times to simply cancel it...Only finally was told they'll cancel it once I got overly firm in my response. Disgusted is not a powerful enough word to describe how I feel after this experience.
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