If I could rate lower, I would! My experience with the investigator was shocking and incredibly rude. I was assigned a representative for my complaint against a finance company, and her attitude was obnoxious. Despite providing all necessary evidence, I had to wait for an engineer's report, which was out of my control. She moved forward to get a decision from the main ombudsman after I disagreed with her initial ruling, completely ignoring my evidence. When I expressed my concerns about the ombudsman and finance companies protecting each other, they just closed the case. A complete waste of time, ineffective service, and no interest in assisting consumers.
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We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.