I spent three hours filling out a complaint form, but I couldn't upload it due to technical issues. It kept insisting on a verification process, and my efforts were wasted. This entire situation has been incredibly frustrating.
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We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.