Shocking lack of professionalism from an organization that is supposed to hold finance companies to account. I am currently dealing with a serious case involving Moneybarn and a faulty asset. Today (26/02/26), I spoke with an investigator named Harpreet.
Not only did she refuse to escalate a service dispute to her manager, but when I pointed out that this was a breach of FOS service standards, she simply hung up the phone. The FOS is meant to protect consumers from corporate bullying, yet their own staff are now using the same stonewalling tactics. If you can’t even handle a phone call professionally, how can we trust you to handle a legal adjudication?
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We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.