I can't speak highly enough of my recent experience of contacting the Financial Ombudsman Service and seeking their assistance. I started on their website, followed quickly by a telephone call for clarification and speaking to a real person who took a genuine interest in what I was saying and then concluding with a complaint handler I felt I was provided with exceptional service. I had been "banging my head off a brick wall" with Sainsbury's Bank and the NatWest Bank for many months - both of these organisations' customer service departments could be, in my opinion, best described as unhelpful, uninterested and unresponsive. With days of contacting the Financial Ombudsman Service, a complaint handler had been appointed and my lost money had been returned.
Claim your business profile now and gain access to all features and respond to customer reviews.
We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.
