They suck big time. They take orders on their web site, send you a confirming accepting email then two days later demand you download and print a form, fill it out and send it back. The whole purpose of on line ordering is to avoid paperwork. There are plenty of ways to confirm credit card validity without going primitive. This Joe O. clown in their misnamed customer service made no attempt to validate my order in the usual manner. Do not do business with these people~
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