Really disappointed with the lack of communication and missed deadlines from Finematter. I had trusted them to replate my late grandmas ring for me to wear on my wedding day and they have completely failed me. Promised updates on the whereabouts of my ring have never been acted upon, just excuses that they have taken on too much work. With my wedding in 6 days and no update I can only presume my ring has been lost or broken and will not be with me for my day. Exceptionally disappointed as I ordered with a few weeks spare in case of issues, but Finematter have well and truly let me down. I would recommend not to trust them with your sentimental pieces.
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Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come. See more
