My order seems to have disappeared into a black hole despite paying in advance.Unable to speak to any one and ‘live chat’ offers no responsive communication or support.It’s been nearly a month and I have absolutely no idea where my piece of jewellery is (sent for gold plating), whether it’s being processed or whether it’s been completed and being returned.I cannot seem to speak to anyone. My only recourse would seem to be to make my way to their London address in person.Not sure if I’ll ever see my jewellery again or even get my money back.
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Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come. See more
