Updated 12/9/24:James, the CEO and owner of FinerWorks reached out to me and personally resolved the technical problems I was having. It took around a week of daily emails, and he even emailed me on Thanksgiving Day. He owned the situation and worked hard to find a solution. In short, he did the right thing. That's a big deal in my book. Solid print quality, products, and resolutions to a customer service issue. Five stars was definitely earned here. My faith in FinerWorks has been restored. Thanks James.Previous Review:On October 9th my Finerworks inventory stopped Syncing with Shopify. I contacted customer support, and was told it would be looked into. The situation wasn't resolved, and I never heard back. Then I was told it wasn't Finerworks problem, it was a problem with Shopify. Then I was told "Oh, wait, it actually IS our issue. Whoops." I have contacted them several times since, and despite claiming their "developers are working on it", and despite being able to resolve SOME of the issues, Shopify syncing still doesn't work as of Nov. 20th. I reached out a final time and was told "Sorry, we can't find a solution". I've been blown off, given the runaround, and ultimately I've been told there isn't anything they can do about the fact that their own website doesn't function. Simply amazing.What is truly unfortunate is that I'm very pleased with their products. I simply will be unable to obtain their products for customers because they aren't interested in resolving issues that prevent their site from working properly. Truly sad and unsatisfactory customer support, web development, and lack of accountability.I cannot recommend this company based on their indifference to their site not functioning as advertised, and their indifference to my good faith requests to find a resolution.This indicates a failure of leadership.
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