After ordering a sample of these focus supplements (which didn't work and made me sick), I was charged $132.94 for a subscription to them that I never signed up for. I was aware that samples usually mean signing up for a subscription that needs to be cancelled, but when I tried to log back in to ensure I wouldn't be charged for future shipments, I found that I didn't have an account and was therefore unable to manage subscriptions or shipments, implying that I didn't have an active subscription. After being charged the full amount, I reached out to the company on their website chat feature, their customer service email, and even social media, but have yet to receive a response, although I did receive a notification that my shipment is "on its way." After being charged over a hundred dollars, I was THEN somehow able to log into my account and cancel future shipments, although it wasn't easy, as they make their website difficult to navigate and the process to cancel is not straightforward (I have a background in web development and still struggled, so it was not user error). After reading countless reviews about this businesses deceptive business practices, I am likely going to reach out to as many victims as I can find and seek legal representation to file a class action lawsuit, as it seems this has been going on for years. If anyone reading this review is interested in joining me, feel free to reach out.
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