I experienced terrible customer service, even worse than other low-cost airlines. There was chaos at the airport due to a power outage, and some bags, including mine, were left behind without explanation. After hours of waiting and no updates, I contacted the airport directly, only to be told my bags hadn't been loaded. The staff was unhelpful and dismissive. I strongly advise against flying with this airline.
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Finnair - The fast airline between Europe and Asia