I accidentally booked two checked bags for my outbound flight but none for my return flight, instead of one for each. This confusion arose due to the layover on the outbound flight, which displayed as two separate flights. The chatbot was completely ineffective, failing to connect us with a customer service agent. When we tried again later, we learned that this issue could only be resolved at the check-in desk during departure, without any indication of the potential cost. After contacting customer support a third time, we discovered that a refund request must be submitted within 24 hours of booking, and reaching out to customer support does not count if assistance isn’t provided in that timeframe. In summary, there is no way to transfer an already booked and paid checked bag to another flight. The only option is to pay for an extra checked bag for the return flight.
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Finnair - The fast airline between Europe and Asia