I recently attempted to assist my dad in changing his standard business ticket home due to unexpected circumstances. The support team left me utterly shocked. They were dishonest, unhelpful, and misleading throughout the process, trying to impose excessive charges for a change that should have been complimentary. After HOURS of waiting and negotiating, I had no choice but to agree to a fee of 900€ just to get him home. I strongly advise against purchasing business tickets from this service!
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Finnair - The fast airline between Europe and Asia