Just following up on anold grievance where I booked a flight with my family to London for vacation before covid was a thing. Scheduled the flight early and was going to fly out in August. Covid changed everything and we had elderly family flying with us. The flights opened back up but we would have had to quarantine for 2 weeks on arrival in London negating any common sense to travel there. Was told over and over again to cancel within a couple days of the flight. I finally called the last couple days before the flight and was given a couple dates around christmas to reschedule. No other options were given and I could not reschedule on the dates that were provided as my children had school on those dates, and my parents and Inlaws were still weary of travel. As most of the party was out of town we all did not travel to the airport to contest, as we thought it to be futile after many discussions with the airline. More than $6,000 was taken from us and was, by their account, forfeit. I will never recommend or use this airline. They took advantage of the times to steal our money and vacation from us, offering little to no alternatives and no vouchers. The pandemic was abnormal and their idea that flights were running, at the time, on schedule so that they will force people to honor their commitments, no matter the circumstance or risk, was appalling. I will never recomend Finair so fly at your own risk. I told them at the time I will continue to leave bad feedback until I feal I've earned my money back. Been a while but I will continue to do so.
Nick
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Finnair - The fast airline between Europe and Asia