fireaway.co.uk

It's a real shame to have to write this

Originally wrote this review on 3rd June, I'm sad to say no one has contacted me, offered me a refund or attempted to make this right. It seems they don't care. It is now 19th September. I doubt I'll hear anything now, but please prove me wrong. It's a real shame to have to write a negative review, but I feel it's right to give people a fair representation of Fireaway Ashford. We used to order from the Maidstone branch and loved it. Each time we have ordered from the Ashford site things have been wrong in the order.. usually it's a side, and they upgrade a vegetarian side to a meat side, which for some would be amazing but is no good to a vegetarian. We let that slide, as we still had the pizza. Well tonight after a very busy day we thought we would give it another chance. Neither pizza was correct, and there is no way to call or contact Fireaway Ashford to get them to make it right. I have made a complaint through their app, but that leaves us with £30.00 worth of food we cannot eat because it is someone else's order. So sick of delivery places seemingly thinking they can throw any old thing together and sending it out. Will not be using them again and expect my money back. Will update if I get a response from Fireaway Ashford.Adding this review as I have still not been contacted

Date of experience: Jul 03, 2024