Placed an order through the Fireaway app with an estimated delivery time of 2:07pm. By 2:45pm nothing had arrived, so I called. The Ealing branch answered with zero interest in helping. First I was told “it’ll leave in 5 minutes,” then “the driver left 10 minutes ago,” and finally, “we don’t usually deliver outside a 3-mile radius.” Which is it?I actually like Fireaway pizza and often collect from their Whitton branch, but this kind of sloppy service makes me think twice about ordering again. It’s a shame, because the food is good—but customer service like this ruins the whole experience.
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