fireplacesdirect.co.uk

3
3 Based on 6 reviews

...

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Avoid at all costs!

These guys are a sham! They only get 1 Star as that is the lowest I can give them! We bought a DRU Fireplace from them, which they came to install and left us with a fireplace that had sharp pointed edges, which were a danger hazard. They came to have a look and said they had not fitted it correctly...so they agreed to refit it. 2nd time round they have left us with a fireplace where the plaster is peeling, bits are falling off the fireplace and the sharp edges are back. When I contacted them to come back to look at it, it took them 2 months to tell me they thought they had done a good job and my expectations were to high. The owner is arrogant and rude...and perhaps unsurprisingly, having paid for one of the most premium fireplaces available, I didn't expect bits to falling off it!

1
Date of experience: Jan 09, 2023

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