Just a pleasure to deal with. I have had 3 pairs of glasses from them now. All stylish, all good quality (same quality as you get locally). Everything as described. Delivery is quite slow as they come from China, but I knew this and they are clear about it. Delivery was faster than they stated. Tracking was provided and worked all the way through. The equivalent glasses from optician in Ireland are about double the cost. One pair of glasses were damaged in transit. I emailed customer care and they fixed the issue and gave me the option of a refund or voucher. I took the voucher and re-ordered. Customer care is definitely NOT real-time. But there was just a 1-day delay between messages because of time zones. Perfectly reasonable. I ordered on 03 Jan, received glasses on 13 Jan, have dealt with the Customer Service process and have re-ordered with a voucher on 15 Jan.
Claim your business profile now and gain access to all features and respond to customer reviews.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
