Hannah and Amber are exceptional and incredibly supportive. I see that Hannah escalated the issue to the customer care team on Friday and requested them to review the call. They reached out to us yesterday (Hannah works part-time, which is why she hasn't contacted you yet; I apologize for that) and confirmed that it should have been turned off. I'm now looking into the next steps regarding the cancellation for you, Amber, which she handled very pleasantly.
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