I've been a customer for 13 years, and I'll be closing my account next Monday because of the behavior and attitude of their head teller at the Campbell Lane location in Bowling Green, Ky. She was insolent, arrogant, rude demeaning, haughty and used weaponized incompetence (literally forcing me to seek help at the Veteran's Memorial branch in Scottsville, Ky). The women at the Scottsville branch provided me with the level of service that I was accustomed to receiving. The last auto loan that I held went through First Bank BECAUSE of their superior customer service. I offered both Chelsey and her manager the option to verbally apologize to me for hanging up on me (twice) and being incredibly rude and intentionally unhelpful. They declined that option.
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