FirstBank is a horrible bank. Their fraud department will flag online shopping orders as suspicious and even places a number on how many transactions you can have in a week’s period. This includes ATM transactions, purchases, etc. I have to call FirstBank and tell them my Temu order, for example, would not go through even though there was an available balance. I was told that I was spending an awful lot and did I know that Temu had a lot of fraud? I said I wanted my order to go through and was asked if I was still going to use Temu to which I replied, yes. This is a micromanagement banking company to which I would not recommend using. To their credit, after many phone calls where I had to confirm it was indeed my purchase, they actually caught fraudulent activity yesterday. Saved me $2500! But now, I have to wait 2-3 days for FedEx to bring a new debit card bc there is no nearby bank where I am. Apparently, the bank could not take suspension off of my card without the fraudulent transactions going through. For reference, my daughter worked at a bank and that bank could freeze individual transactions long enough for the client to at least take money out at the ATM to get them by in the interim.
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