My intent was to change a flight with American Airlines, but somehow I called First Fly Travel instead. I can't recreate my steps, but other reviews here mention a similar sense of confusion. I suspect that I may have clicked a misrepresented paid link in a Google search on my phone. The customer service rep had an unprofessional demeanor, but he's only human, he may have been having a bad day. At the end of the call I was emailed a booking confirmation and it was only upon scanning the footer that I realized I had just authorized a payment to First Fly Travel instead of American Airlines. I immediately got a sinking feeling of having just been scammed so I called to confirm the change with American, being extra careful to use the number listed directly on their website. I was surprised to see the flight change was actually made, but shocked to learn that the change would’ve only cost $14.99 through American, not the $115 that I had authorized to FFT. Luckily, I also noted within the booking confirmation that FFT has a 24 hour cancellation policy. I called to cancel, insisting that I had just been scammed by the company and eventually I got my money back. In the grand scheme of airfare, a service charge of $100 is a relatively small fraction of the overall flight cost, but my intent was to have been speaking directly to American Airlines. Somehow I got connected to FFT and they took advantage of my error. Other reviewers here have been taken for much worse. Almost comically, the percentage increase from $15 to $115 calculates out to be 666%.
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FirstFlyTravel is a trending tour and travel company with offices in USA, Canada and India. We have travel affiliates from all around the world and so packages deal that cover most of the destinations all around the world including India, usa, Europe, Canada, Uk
Our team of travel insiders is obsessed with finding the best things to do everywhere: we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of
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