Dear First Interstate Bank, I am having a real problem with my mortgage company, First Interstate Bank. I have posed this simple question. Why was my escrow account depleted in January 2025 to the extent that my account for 2026 shows a shortage of $1,803.97 and an increase of $200 for my monthly payment? I received the paperwork informing me of my new mortgage payment for 2026. This escrow shortage of $1,803.97 that was caused by the bank refunding a check for $1,184.06 last January that should have stayed in my escrow account and also overpaying my hazard ins payment by $220. First Interstate Bank also lowered my mortgage payment, for 2025, by $70 per month. If this error did not occur there would be not shortage for 2026. Mortgage payments do not go down unless there is a decrease in hazard ins. or property taxes. Neither was the case. After visiting the Kalispell Main Branch of First Interstate Bank, I was advised to take up this issue with the mortgage center in Wyoming. I have tried repeatedly to resolve this issue with the bank mortgage center in but I keep getting the run around from one department to the next. After posing the above question, each person passes me off to another department. On the first call, (Wednesday January 14th) the person (name unknown) said they could not help me at this time. They said that they needed to investigate my problem and gathered all of the necessary info in my file before they could answer my questions. They said that they would call me back in 2-3 business days. I waited 8 days (January 22nd) and no one called. Calling again, and explaining my problem to the dept handling difficulty in making payments. (name Rob) I was hung up on abruptly and he referred me to the escrow dept. The next person, after explaining my problem, (name Jodie) told me that I didn't even understand how mortgages work and was told that if I wanted a lower mortgage payment I should ask my insurance company for a lower rate. Jodie said that she believes that she did not have the ability to explain this issue to me correctly and that she needed to refer me to someone more knowledgeable than herself. I tried to assure her that I fully understand how mortgages and escrow accounts work. She hung up the phone and I waited for quite some time on a silent phone and no one ever picked up my call. I hung up after about 10-12 min. I have tried through proper channels to have my simple question answered. I believe that First Interstate Bank realizes they made an error and created this shortfall, and will not admit it. Is there any way for me to resole this issue? Michael Laychak
Claim your business profile now and gain access to all features and respond to customer reviews.
