If giving NEGATIVE stars was possible these SCAMMERS wouldn’t even be around..About a week ago on Jan/16th or 17th I thought I was making a good choice in trying to build my credit and was offered to sign up with First Progress. BIGGEST mistake of my life, the process itself was rather easy but VERY uniformed and here it is 1/26 OVER a week later and I haven’t gotten so much as a notice of opening with my account number let alone the actual card that I made the $350 DEPOSIT for what I was understanding to be a secured credit card. Today, FIRST this morning I called First progress and spoke with a supervisor names Maddie (Operator ID: Q62) who really seemed unsure about company policies herself and ended up telling me my funds are on a 30 day hold WITHOUT notice and that if I wished to close the account and request my DEPOSIT back that I’d have to write a letter and allow 2 weeks for processing to see if my refund on said deposit would be approved. She also REFUSED to allow me to get Navy Fed on a joint phone call so they could also be aware of the phone call and what was interpreted so I hung up. All the while I NEVER received the 1st notice of the account actually opening NOR the actual card. IMMEDIATELY following that, I called Navy Fed to file a dispute to which they said it’s pending investigation and not much they could do. So, I tried calling First Progress a 2nd time and spoke with a supervisor (John-Operator ID:S81) to which he was going back and forth on policies as well, refuses to give me ANY kind of reference ID for the call and also said there wasn’t a way to send an email verifying the account was being closed, which is my opinion is preposterous as it was via EMAIL i received notice of approval of such secured credit card but in either case now a MILITARY family is out $350 while spouse is deployed all while having an email that also state the $350 was a DEPOSIT and IS refundable…PLEASE make this RIGHT!!!
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First Progress for building or Re-Building Credit