I have so much to say that I don’t know where to start. Let me just say that this company has done me the exact same way as the other reviews state.. I have been with this company for five years and not have one issue so imagine my surprise when I start a receiving past due notices on an account that I knew I overpaid on. Chores at all as some fault with their system or app being buggy because my mailed statement said do not pay you have a credit balance. My credit balance is $270 for fun. I submitted the credit dispute with Credit Karma to get their attention to look at my account and fix the bug, but the dispute was denied when I called them to explain to them what they had done wrong. This lady acted like it was her first day sympathize with that when it still wasn’t fixed two weeks later and I called back I knew I could straighten it out, but after an hour on the phone, I was told that management was not budging at this point I’m furious because I have proof in my hands and from my bank account that I have given them $270 extra because of trust I have built up in the past five years with this company, I sent my certified letter and just knew it had to be straightened out because I sent them the paperwork with proof and I receive my letter two days ago with three lines on it stating they are correct in charging my account and overdue balance and reporting negatively to the credit bureau. Please call customer service. If you have any issues has anyone else called an attorney? I will be seeking one. even more my credit report says my last payment was paid in April, but my last payment was september when i already paid close to 300$
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First Progress for building or Re-Building Credit