They made it difficult for me to re-register one of my cards after they changed their website and app (myccpay.com), which I find suspicious since it's now just a payment portal. The previous website at least mentioned First Progress and was an actual website with images. The customer support is clearly outsourced. They didn't know how to help me and kept apologizing without providing actual assistance. They had no understanding or empathy regarding the issues cardholders face, and their indifferent tone was highly irritating as if I were talking to a wall. It's evident they are reading from a script and not genuinely listening to customers' concerns. Five representatives hung up on me five times, and never tried to call back; one of them told me to wait 24 hours to re-register because my account would be blocked. But when I called back, another representative told me I could try to register again at that moment. I asked to be transferred to a supervisor, and the supervisor also hung up on me mid-sentence. Keep in mind: I'm only trying to register these cards because the yearly fee is approaching, and I want to pay them on time without any issues, and all of this is happening. If I had waited closer to the due date, they could have jeopardized my credit by reporting a missed payment because they would not have cared to help me simply register my card. Also, I now have to use two different login credentials to access the two cards separately, which the app doesn't recognize, so I can only make payments using a computer to log in and out between accounts. I was able to see both my cards on the older First Progress website. I don't know why there was a regression to this antiquated system that is not user-friendly at all and it seems they do this on purpose to charge people late fees traps. The cards are cheaply made, the numbers fade by a gentle touch and you can see the silver dust come right off, the cards don't have chips either. EVERYTHING IS A SCAM with these people. I reported them to the BBB and they have a different name and address & they're not BBB accredited.
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First Progress for building or Re-Building Credit