I had a deeply disappointing and stressful experience with the service provider. The technician was supposed to arrive at 6:00 pm but showed up at 10:23 pm, without any acceptable communication or explanation for the delay. Prior to the visit, I was informed over the phone that no pricing could be provided until the technician assessed the job. However, upon arrival—before inspecting anything—I was presented with a service agreement and pressured to accept it immediately. The terms included an hourly rate of £475 (or part of an hour), an emergency call-out fee of £79, and a 15% administration fee on the total bill, all subject to VAT. If the pricing was purely hourly, this should have been clearly communicated beforehand instead of stating that no pricing could be given. The contract required acceptance via email with the word “Accepted” before any inspection, which I found highly inappropriate and misleading, especially given the hefty charges and the fact that the technician hadn't seen the issue yet. The technician's behavior was aggressive and rude throughout the interaction. When I tried to end the visit, he blocked the doorway with his foot, which I found intimidating and completely unacceptable. I ultimately paid the call-out fee just to end the encounter. The entire experience felt more like high-pressure tactics than a professional service. This was the worst experience I have had with a plumbing service, and I would strongly advise others to be extremely cautious, especially regarding pricing transparency, contract terms, delays, and conduct during visits.
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Fast. Reliable. Trusted – First Response Plumbing is here when you need us most.
At First Response Plumbing, we specialise in fast, reliable, and professional emergency plumbing services across the UK. Whether it's a burst pipe, blocked drain, or a leaking boiler, our certified local plumbers are on call 24/7, ready to respond when you need us most.
Founded on the principle of rapid response and exceptional service, we understand that plumbing emergencies don’t wait. That’s why we’ve built our business around being there for you in real time, with no delays, no hidden fees, and no compromise on quality.
Our experienced engineers are fully qualified, insured, and trained to handle all types of plumbing issues, big or small. We take pride in being honest, transparent, and easy to reach, ensuring every customer feels confident and supported from the first call to the final fix.
From the first contact to the final fix, we aim to make the process smooth, stress-free, and transparent.
We’re proud of our growing reputation and the trust our customers place in us—something we work hard to earn every day.
💧 Emergency? We’re here 24/7. One call and we’re on our way.
🚨🔧💧 First to Respond, First to Fix.
📞 Call us now on 020 4577 2319
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