⭐️ No stars it it was possible AVOID AT ALL COSTS
This was one of the most shocking and distressing experiences I have ever had with a trades company. Avoid at all costs.
I called them out for an emergency plumbing issue. The engineer stayed in the property for around 11 hours. By the evening, the situation had become completely unacceptable: he was refusing to leave my tenant’s flat, sitting on their sofa, and I felt totally backed into a corner. He never once mentioned the outrageous cost for a very very basic job.
At around 9pm, purely to get him to leave, we were forced into agreeing to pay £2,500, which I paid under pressure. This was not a fair or reasonable agreement — it was made under duress because he would not leave the property. That is not how any reputable business behaves.
To make matters worse, the work has caused damage to the flat which now needs repairing, and there is no justification for either the time spent or the amount charged. What should have been a straightforward job turned into an exhausting, intimidating ordeal.
The behaviour was unprofessional, coercive, and completely unacceptable. This company’s conduct was disgraceful. If you find yourself in the same situation, do not use them. Avoid at all costs. Run a mile. I would never use this company again and strongly warn others not to either
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Fast. Reliable. Trusted – First Response Plumbing is here when you need us most.
At First Response Plumbing, we specialise in fast, reliable, and professional emergency plumbing services across the UK. Whether it's a burst pipe, blocked drain, or a leaking boiler, our certified local plumbers are on call 24/7, ready to respond when you need us most.
Founded on the principle of rapid response and exceptional service, we understand that plumbing emergencies don’t wait. That’s why we’ve built our business around being there for you in real time, with no delays, no hidden fees, and no compromise on quality.
Our experienced engineers are fully qualified, insured, and trained to handle all types of plumbing issues, big or small. We take pride in being honest, transparent, and easy to reach, ensuring every customer feels confident and supported from the first call to the final fix.
From the first contact to the final fix, we aim to make the process smooth, stress-free, and transparent.
We’re proud of our growing reputation and the trust our customers place in us—something we work hard to earn every day.
💧 Emergency? We’re here 24/7. One call and we’re on our way.
🚨🔧💧 First to Respond, First to Fix.
📞 Call us now on 020 4577 2319
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