I stay in a slightly outlying area and was desperate to get a replacement laptop to me via the quickest means possible, no expense spared, even if it meant collecting in a nearby main centre. While the FirstShop call centre/customer care agent was unfailing helpful, their operations/logistics department left much to be desired. Within a nine-hour timeframe, they still couldn't tell me whether they'd be able to get my laptop to me within 48 hours, and it wasn't a cheap laptop either. I eventually cancelled the order and reordered the same laptop from Takealot, where it was a few thousand rands more expensive but at least I knew I'd get it within the promised delivery time.
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