Poor delivery service that you pay for.I wish to share my experience regarding a recent order with Firstshop. I requested a specific courier for delivery to my location, as they provide direct service to my town and would have resulted in a two-day earlier delivery. This request was made via email to their support address.I received a response from Firstshop, stating the order was 'awaiting collection', which I interpreted as confirmation that my request would be honored. However, the subsequent waybill indicated a different courier service was used. This resulted in a two-day delay in receiving my order of laptops, valued at over R30,000.The items were held in the courier's warehouse for a full day before shipment. This delay negatively impacted my ability to conduct a client presentation, resulting in a financial loss.While I understand businesses have standard shipping procedures, I am disappointed that my specific request, which would have significantly improved delivery time, was not accommodated. I believe clearer communication and flexibility in shipping options would enhance customer satisfaction. I am sharing this experience to provide a factual account of my interaction with Firstshop's shipping process.
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