In Dec 2024 purchased what I thought was a decent looking keyboard - however after receiving and testing the keyboard - I discovered it was very noisy and quite poorly manufactured. The day after I received the keyboard I decided to return it.After numerous attempts to log a return (First Shops online return system wasn't working at the time and apparently still isn't) I emailed First Shop and gave them all my details and told them I was unable to log a return via their site. And that I was unhappy with the quality of the keyboard and wished to return it for a refund. I had all the original undamaged packaging and the keyboard itself was untouched other than from a few test keystrokes.I was told they would have to consider my request for a return and let me know if they would accept it! Little did I know that their response was a hint of what was to come.Around a week went by and after numerous delays (at times they seemed deliberate) - I was told that there would be a minimum of a R200 collection fee in order to process the return. After a further two weeks during which no progress was made - First Shop closed for Christmas.Around a week ago (early Jan 2025) I was told that the collection had finally been organised. What followed were two attempts by the couriers (The Courier guy) to collect the parcel - and each time they had apparently been given the wrong address. Another day went by and they finally arrived at my house and collected the keyboard in its undamaged original packaging and box - and in as perfect a condition as it had arrived.Three days later, and I have now been asked for a letter from my bank to validate my bank account?! This is the same bank account First Shop have already received two payments from!It is now clear that these delays are not as a result of ineptitude - First Shop are being deliberately obstructive and making it as difficult and as possible for me to be refunded for the item I purchased. One has to wonder why?!I strongly suggest avoiding this company at all costs - rather shop with Takealot or Wootware or Loot - all of which are excellent and trustworthy, have a wide range of products at competitive prices and all have excellent returns policies. I have dealt with all of them for as long as they have been in business. I personally will never deal with FirstShop ever again.
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