Ordered a NVR. Their web site showed almost identical models with the exception of an included 8 port POE switch at the same price. It seemed strange that the communication on the order/payment did not arrive promptly. Unit without POE shipped and informed them the same day of delivery as to this. Then noticed the unit including the 8 port POE Switch had been increased in price. Would have accepted being told its a mistake however, they deny the change. Three weeks later, Happy was still flip flopping around. Told me to send a photo of the unit, then the next say told me they cant take anything back that has been opened. Informed immediately that the product supplied is not fit for purpose and a month later their "Customer Services Manager" (Odelia) is also flip flopping around trying to find excuses not to refund. I am told in the same telephone call, they will credit to which I informed them that a credit is unacceptable ... I elect for a refund if they are not going to supply the correct product at the price displayed ... was then told "But I ment a refund" followed less than 5 mintues later (in the same call) by "Cannot refund". Imho, this is a bad reflection of First Distribution & First Tech. No honour or ethic lost here and requests for a complaint reference number (as defined by the ombudsman) go ignored. Never, Never again. Three problematic orders in a row ... deleted from my supplier database FOREVER.
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