Awful. I heard good things about this service and while looking at the website for the first time, apparently inadvertently made a booking and confirmed it, that I didn’t want to make. I immediately cancelled and was charged £8 for the error. They refused to refund me and have credited my account for 90 days which I am unlikely to be able to use and are now hiding behind their own “policy” which clearly is for their benefit and not their customers. Good luck if you chose to use First Table, my immediate experience of them is dreadful. This is the reply that they sent to my request. Dia (First Table)26 Oct 2025, 00:22 NZDTHello Simon, Thank you for your email. We’ve looked into your request. However, as your booking was confirmed and subsequently cancelled in line with our policy, we follow the policy as stated below: * All refunds are processed as a credit on your First Table account for you to use on a future booking and are valid for 90 days. Cash refunds are not available. Thank you for your understanding.Kind regards,Xxx xxxxxxCustomer Support Superstar || First Table
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