Before depositing any money ask them if they are legitimate .
Licensed online gambling operators must:
✔ Provide a clear complaints procedure
All licensed sites must publish their complaints handling process on the website. This includes how to file a complaint, contact details, and expected timelines.
✔ Investigate complaints fairly and promp
Operators have an obligation to handle complaints in a fair, transparent, and timely way. There are Licence Conditions and Codes of Practice covering complaints and disputes that operators must follow.
✔ Display Alternative Dispute Resolution (ADR) details
If an operator can’t resolve a complaint within 8 weeks, they must tell you how to access an Alternative Dispute Resolution (ADR) provider — an independent body that can review disputes.
✔ Use Online Dispute Resolution (ODR)
For online complaints, many gambling sites also must provide access to the European Online Dispute Resolution (ODR) platform, where applicable.
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