A glass cooktop was installed in my new build home. Within 11 months—as the sole occupant with minimal use—I was wiping it down when shards of glass started breaking away from the bottom left third section, near the burner.The cooktop is still under the two-year warranty. When I first contacted Customer Care, I was told it would be covered and replaced. But when I went to book a technician, another staff member requested photos. Then, predictably, I got the standard response:“Our technical team has reviewed the images and advised that the breakage is not due to a manufacturing fault.”So, according to them, a brand-new stovetop shouldn’t last more than 11 months? Appalling. Zero customer service. Zero accountability. And no option to escalate my complaint.After searching online, I found numerous complaints with the same issue, in the exact same spot. This is clearly a design flaw, not user error.Avoid this product at all costs.F&P Case #07758516
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