Positives first - the engineer that arrived for my call out for a leaking fridge freezer filter head was absolutely fantastic. Bradley was polite, knowledgable and carried out all the work perfectly. He really is an asset to Fisher &Paykel. Unfortunately, I do feel dissatisfied that I have had to pay out a lot of money to replace a part that I understand has since been redesigned. The water filter head installed on my 6 year old appliance was obviously not fit for purpose. I would not expect a company of this calibre to have a crucial part that only lasted that short length of time. I do feel in this instance that it should have been covered as the company were obviously aware that the part was not up to their standards.
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