Gotta warn anyone interested in this cam. First of all, I bought one and received it two days ago. I purchased it because of the YT reviews and a few folks on my F150 forum use them. My experience with this company was pretty bad. So my unit or perhaps the wiring harness was defective. Could not get it to power up. Tried disconnecting and reconnecting as well as double and triple checking to make sure I was installing according to the directions. Honestly, a monkey could install it as it’s really simple. Unfortunately no matter what I did, it wouldn’t power up. Attempted to contact the company and quickly found out that the main hub is in China with a distribution center in Pleasanton, California. They have NO customer service support phone number. Any communication is done via email and it took a mere 7 hours to get a response from their tech support folks. They had me try the steps to correct the issue which I had already don’t multiple times. After an agonizing afternoon, trying to get someone to send me a return shipping authorization, they finally sent one but at my expense. Shipping back was 30 bucks due to tracking and signature requirements. They stated that they wouldn’t pay for shipping because I didn’t send them a photo of the camera connected to the Y harness proving it was set up. I explained that after 7 hours of messing with the camera and not getting any real support from them I had removed the camera and boxed it up to be sent back. Not only do they not have a customer service number, they want you to troubleshoot and get technical help via email. Which is fine if you have 3-4 days to exchange communications. They said it’s probably a bad harness or a wire broke but were totally unwilling to pay for return shipping unless I went back and installed the unit again to take a photo. Horrible company with garbage customer service. Much better options out there folks.
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