There's a reason why they only offer 30 days warranty on their sale items, they know they are substandard. I purchased a commercial grade precor upright exercise bike or a significant sum which seized and broke within 3 weeks. I then upgraded another £795 to purchase a cybex 625c upright exercise bike. Both makes are well respected for their quality and are commercial grade. The cybex them promptly seized and broke. However I was a week over the 30 day warranty this time. FitKit UK said they were sorry to hear their equipment had failed again but refused to assist. Period. We didn't ask for a refund or replacement. We only wanted it back in working order (as per Consumer Rights Act 2015). A repair would suffice, even assistance or discount to get it working. These bikes are supposedly fully refurbished and serviced/rigorously tested prior to sale. Both bikes they sold me broke within 2 months of moderate use and they refuse to even acknowledge their lack of customer support. I appreciate many people have positive experiences with FitKit UK but the test of a company is how they respond when an item of theirs breaks or if the customer has a problem. Terrible. They just want your money and don't care in the slightest whether the customer is happy or out of pocket.
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