I’ve been a member of Fitness First for over two years, and what started as a decent experience has turned into an absolute nightmare. I requested a membership upgrade and was unknowingly locked into a fixed-term contract without my consent. When I tried to dispute this, they told me I’d have to pay an early cancellation fee for a contract I didn’t even agree to.While this dispute is ongoing, they continue to charge me for a membership I’m not using, despite multiple requests to cancel. To make matters worse, they’ve now forwarded my case to a debt collection agency instead of resolving it properly. I’ve tried countless times to get through to customer service, but it’s near impossible. And when you do manage to speak to someone. Robyne and Jennifer were particularly unhelpful - it’s like talking to a brick wall.This gym is sleezy, dishonest, and completely lacking in basic customer care. They will lock you in, drain every penny, and make cancelling as painful as possible.Do yourself a favour and avoid Fitness First. Absolute disgrace of a company.
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Fitness First created the gym industry in the UK in the 1990s and fast became a leader in the market because of its unshakeable passion for fitness. With 39 clubs across the country, the Fitness First team are experts in everything health and wellbeing, supported by four key best in class brand pillars: Classes, Equipment, Personal Trainers and Customised Workouts. Fitness First is committed to a bright future of making our members stronger in life, one training session at a time. See more
