Will be leaving home internet and mobile services at the end of my cycle. The customer service is just horrendous! This chat 'help' is absolutely 100% useless! They chose not to whitelist my phone, so i was going to get a phone from them, financed by affirm. However, they use a nameless courrier that never notified me the shipment was on the way. They expect me to drive 40 km's and pick this up outside of montreal. They only deliver m-f 8am to 5pm, and that is impossible for me as I work. So i cancelled it all and asked them to return the phone to fizz. They did and fizz received the phone a week ago. I opened a ticket on the day the shipment was canceled. I spoke to them numerous times as for some reason, they said my phone was delivered and affirm also said they will charge me my first payment since fizz said i had the phone..which tracking clearly showed that the package was refused and returned. A week after chatting, they send me a return label to send the phone back..when they knew full well that i never received the phone and actually said in a chat prior to sending me this return label that they have received the phone, but will take time to update my account. So ticket after ticket, nothing is getting solved..they somehow never have access to my account to check anything..just telling me to be patient as they have their deidcated team working on it lol. I'm off this place completely, i had enough saving 5$ a month for this 3rd world service. My time is much too valuable to waste on bots who clearly don't have the absolute basic understanding to solve a very simple situation!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Sign up for affordable cell phone plans and fast home internet with Quebec's newest internet and mobile service provider.
