I signed up to an eSIM data plan, the speeds were abysmal less than 5mbps, I contact support and they told me to do a bunch of troubleshooting steps which I had already done, then told me that my data was “working perfectly” I don’t know how they consider speeds between 0.7-4mbps perfect, I couldn’t even load the fizz website. I asked to cancel and refund, the chat agent didn’t speak English very well, constantly gave me incorrect instructions, told me to click on options that didn’t exist, and refused to escalate me to a supervisor despite me asking multiple times. I’m glad I got a full refund at least
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