fizz.ca

Poor Customer Service, No Human Compassion Or Understanding

It's a very long story and I'll try and shorten it. I deal with many mental health issues and my cell phone is my only life line. I literally can't leave the house without it. My bill is due on Wednesday, but I get paid Friday. I understand that they can't change my payment date, but all I asked (and stated even if it costs me more when I get paid and pay for my monthly plan on Friday) was that they keep my phone active. I have a funeral to attend tomorrow and CBT to attend on Friday morning. I won't have my phone back up in time so I have to cancel my CBT session (I only get to do this twice before I loose my place). There customer service literally can't do anything... at all. They have no more power to help you anymore than their automated bot does. They don't even have a phone number to call and actually talk to someone and I think this is the exact reason for that. Now, there workers don't even have to hear our voice (if they're even actually human and not all just AI... I mean, how do we know, it's not like we can call and talk to anyone). It makes it that much easier for them to dismiss us as human beings, just see us as another account number, and just follow their script. All I wanted was a little human compassion, but honestly... I don't think there's any of that left in this world. If you want a good phone plan for a good price, this is the company. Just hope you never have any kind of issues with billing or if you have severe mental health issues as I do... go with a different company. One where you can call and talk with customer service and, if there even is such a thing, a company with a little bit of human compassion. Unfortunately, this goes against capitalism so, I don't think there are many (if any) for profit companies that have any of that. Anyway, this has ruined my week and gave me an anxiety attack. Thanks Fizz!

Date of experience: Jan 26, 2026